Shipping & Returns
Australia
Tracked Courier Delivery – 3–7 Business Days
Shipping rates are calculated at checkout based on your order value, with free shipping available on orders over $200.
All orders include tracking and are dispatched promptly from our warehouse.
Delivery timeframes
Most Australian orders arrive within 3–7 business days. Shipping timeframes provided are estimates only and are not guaranteed — actual delivery times may vary due to factors outside our control. Good planning is your best friend here — order ahead of time to keep things stress-free.
Shipping origin
All orders are shipped from New Zealand.
Returns, Exchanges & Refunds
At Christmas Jumpers NZ/AU we are so fussy on getting things absolutely perfect and are super confident you'll be 100% happy with our products. From time to time, though, issues can arise — here's how we handle them.
Faulty items
Something not right? Get in touch straight away with a couple of photos of the damage, and we'll happily sort a replacement. Faulty item claims need to come through within 7 business days of delivery, and the item shouldn't show signs of wear, washing, or damage unrelated to the fault. We're a seasonal business with a short window to sell our stock, so claims made after this we reserve the right to decline.
Wrong size
Ordered a size that doesn't quite fit? Our size guide is there to help you nail it the first time — but if you do need a swap, here's the drill:
- Contact us to let us know you need a different size.
- Place a new order for the correct size and pay for it as normal.
- Send the original item back to us at your own cost, within 7 business days of delivery. It needs to be unworn, unwashed, unstained, tags on, and back in its original packaging.
- Once it lands with us and checks out, we'll refund you for it.
Anything sent after the 7-day window, or not meeting the above, we reserve the right to reject — no refund in that case.
Change of mind
If you've simply had a change of heart — including wanting a different style — we don't offer refunds or exchanges for this one. Please choose carefully.
Pre-order items
When you place a pre-order, that item is reserved just for you — which means we can't offer refunds or exchanges on these. Please choose carefully.
Sale items
All sale items are final — no refunds, no exchanges. Please choose carefully.
Returns after Christmas
Once Christmas has been and gone, so has our return window — no refunds on items sent back after the big day.
Shipping & tracking
For any size returns, shipping costs are on the buyer both ways. Please send everything back via a tracked courier — we can't issue refunds for parcels that go missing without tracking.
Order cancellations
If you cancel an order, you'll be charged the payment provider's transaction fees plus a $5 admin fee.
Nothing in this policy affects your rights under the Consumer Guarantees Act (NZ) or Australian Consumer Law (Australia) for faulty or not-as-described goods.